Selling furniture online in the UK?
Want to boost site conversions?
AND increase customer satisfaction?
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About the scheme
Provide exceptional peace of mind to your customers by including complimentary 5-year Product Protection Cover with your Furniture.
We’ll repair or replace items damaged by accidents, stains, or manufacturing defects. Increasing customer satisfaction and reducing the burden on your customer support.
Implementing
Our insurance solutions securely integrate into your physical and/or e-commerce store, whether through our Shopify app, Magento and BigCommerce native apps (launching March 2025), API (compatible with platforms like WooCommerce), or instore portal.
Our expert team will support you through the deployment process, so that you’re servicing your customers with the insurance in no time, with minimal disruption to your business operation.
Customer satisfaction
Working with Bolt Cover has been a game-changer for us. The feedback from our sales team has been overwhelmingly positive - offering Bolt Cover’s solution not only helps us close deals but also adds a real ‘wow’ factor for our customers. The clarity and simplicity of the offering are a significant improvement over our previous provider, making it a much more compelling choice for both our team and customers.
We’ve chosen to offer Bolt Cover’s insurance as a complimentary benefit, and it’s been a fantastic way to enhance the overall customer experience. We’re excited to continue this partnership!
Bradley Coulson, Managing Director at Maker&Son
Benefits to you
Providing customers with protection against perils such as accidental damage and defects at point of sale is shown to:
Enhance customer loyalty and experience
(1) 60% of online shoppers say insurance options offered at checkout would increase odds of making purchase
Boost conversion, aiding your bottom line
(2) Sitewide conversion rate increase of 11%
Differentiate and raise your brand image in a competitive market
(3) Customers willing to pay +21% when considering product protection for purchases
Extend the useful life of products and promote the circular economy
(4) A 2022 survey showed that 81% expressed that companies should be encouraging people to fix their broken items
Reduce customer support costs
(5) Claims handling service is rated excellent-4.7 by Trustpilot, so your customers are in good hands
You can also service replacements for the retail value of the insured item.
Cover
This insurance protects items of furniture from accidental stains, accidental damage, and structural defects, such as, but not limited to, the following:
Rips, tears and burns
Unexpected spills and stains
Manufacturing flaws, after any manufacturer warranty expires
Customers also benefit from there being no contribution (excess) payment required toward any claim.
Please note that we can only provide the cover to UK residents and that damage in transit, normal wear and tear, and any deliberate harm, are not covered under the insurance scheme.
Claims
All claims are handled by expert Claims Handlers at Castelan Ltd who have a network of over 100 skilled repair technicians across the UK that will go to your customers home to assess and repair the item, if they can. If not, they will arrange a like-for-like replacement, or reimburse the customer to the financial value of the item via a voucher for your store, keeping the customer in your ecosystem.
Scheme Pricing
Giving this insurance to your customers at no additional cost to them means that you’ll be paying for every policy provided, inclusive of Insurance Premium Tax. We’ll bill you monthly for this.
Depending on the product category, the Premium will usually be less than 8% of the value of the item, and usually around 3% for sofas. We will supply you with indicative pricing lists, so that you can fully understand the cost to you.
Getting Started
You will need to complete our onboarding form here, which will include KYB screening. We will then issue you with our contract to sign and arrange a kickoff call to ensure integration goes smoothly where we can:
Install on your test website to make sure it goes well (if you have one)
Provide engineering capacity, or support your tech team to install efficiently
Do you need to be regulated?
Simply put, our ToBA will allow you to “offer or arrange” insurance contracts that are complementary to your products without being subject to regulation by the Financial Conduct Authority (FCA), by utilising the ‘Connected Contracts’ exemption
(see PERG 5.11.13 G & ICOBS 2.6.1R).
Who provides the Insurance
This insurance is provided by Acasta European Insurance Company Limited (registered no. 96218), which is authorised and regulated by the Gibraltar Financial Services Commission and subject to limited regulation by the FCA and Prudential Regulation Authority (PRA) for the conduct of UK business under Firm Reference Number 456936.
Bolt Cover, a trading name of Bolt Warranty Limited, is the Policy Administrator and an insurance intermediary authorised and regulated by the Financial Conduct Authority (FCA no. 1018666).
Our Claims Handler for the scheme is Castelan Limited who are authorised and regulated by the FCA (FCA no. 572287).
References
PYMTS ‘Retail Product Insurance’ study (Jan-2020)
Extend ‘BlendJet’ case study (2021)
Cover Genius ‘The Retail Protection Report’ (Jan-2024)
Circular. ‘Making the case for reuse’ (Nov-2022)
Trustpilot ‘Castelan Group’ (Jan-2025)
All images are for illustration purposes only.